Security note: Only open a session link sent directly by our support team. You will be able to see and approve the connection before the technician can access your computer.
Join Using a Session Link
If your technician sends you a direct session link:
Click the session link.
Enter your name, then click Join Session.
When the session page opens, click Download to download the connection file.
[Insert screenshot of the Download button]
Open your Downloads folder and double-click ZA_Connect.exe.
If Windows asks for permission, click Yes, then click Join to connect to the technician.
Join Using an Email Invitation
If you receive an invitation by email:
Open the invitation email from your technician.
Click Join Session in the email.
[Insert screenshot of the Join Session button]
The session page will open with your name and session ID already entered. Click Join Session.
On the next page, click Download.
[Insert screenshot of the Download button]
Open your Downloads folder and double-click ZA_Connect.exe.
If Windows asks for permission, click Yes to join the support session.
After the Session
Once the technician ends the session, they will no longer have access to your computer. The temporary Zoho Assist connection application will close automatically and does not provide permanent unattended access.