We aim to respond to all emails as quickly as possible. During our business hours, we usually reply within a few hours.
Business hours:
Monday to Friday, 09:00–17:00 Central European time (CET/CEST)
Responses may take longer outside business hours, on weekends and during public holidays. However, we aim to respond to all inquiries within one business day.
Email is ideal for general questions, order-related inquiries and technical support.
To help us assist you faster, please include:
Your order number or purchase details
A clear description of the issue
A screenshot of any error message
The product and device you are using